Q: How do I sign up?

A: Please follow the below steps to sign up

  • Download DALONGPAY mobile application on your smartphone from Google Play Market or Apple Store.
  • Open an app and press “Sign up” button. Enter your Name, email and create password.
  • Check your e-mail for a confirmation link and click on it.
  • You are registered! Now you can Login and use our APP.

Q: Which currencies are supported?

A: At this moment we support: Bitcoin (BTC), Litecoin (LTC), Dash (DASH), Zcash (ZEC) and Ethereum (ETH).

 

Q: Do I need to prove my identity?

A: If you want to purchase, exchange, transfer or receive cryptocurrency with KYC1 operational limits, you do not need to prove your identity.

 

Q: Can I have more than one account?

A: Yes, you can have as many accounts as you want*.

*Every account needs individual email.

Q: How much does it cost to open an account?

A: All DALONGPAY accounts are 100% free for customers!

Q: Why does my total account balance appear to change?

A: YYour cryptocurrency balance remains the same, but exchange rates of cryptocurrency to EUR changes every second, this is why your total balance changes.

Q: I lost my password. How do I reset it?

A: In order to reset your password, press “Forgot password?” link in the app. New temporary password will be sent to you email. Follow “Activate your new password” link in the email. It will activate your password.

When your new password is activated, you can log in to your profile. We suggest you to change your temporary password immediately in your account settings.

Q: How do I open my first cryptocurrency account?

A: There’s nothing you need to do. All supported currencies are added to your account automatically after the registration.

Q: How many cryptocurrency addresses can my account have?

A: By default you have one address per cryptocurrency.

Q: Can I see total account balance in my native currency?

A: At this moment you can see total account balance only in EUR.

Q: Is there an incoming transaction minimum?

A: No, there is no incoming transaction minimum.

Q: I have been sent some coins, but they didn’t show up yet! Where are they?

A: Money sent from outside services is validated immediately and the funds will be available once the transactions are verified by the cryptocurrency networks. This is usually happens in 10-30 minutes, but on rare occasions can take up to a few hours to complete. During this period the amount sent to your account will be marked as “unconfirmed”.

You can check incoming transactions by visiting an appropriate block explorer and then searching for your address, where you expect your coins to arrive:

Q: Where can I find my cryptocurrency addresses?

A: In DALONGPAY app on the main window press Receive money button (in the right bottom corner). There you can see one of your cryptocurrency addresses; and by scrolling to the right (left) you can observe all other addresses.

Q: How do I receive funds sent to my account?

A: It doesn't  require action on the recipient’s part. Anyone who has your QR-code or address can send you money.

Q: I see pending balance in my account, what is it?

A: That means that your money is waiting for the required confirmation by cryptocurrency networks.

Q: Are there any fees on deposits or incoming transactions?

A: No.  All deposits and incoming transactions are processed free of charge. For more detailed information about Fees and Limits, please visit our Fees & Limits

Q: Are there any fees on payments or outgoing transactions?

A: Yes, there is 0.001 fee of any currency for the external transfer. For more detailed information about Fees and Limits, please visit our Fees & Limits

Q: How do I send funds from my DALONGPAY account?

A: You can do an internal transfer to another DALONGPAY user or an external one (transfer to another system):

  • If you want to do internal transfer: Press Send money button on main window (in the left bottom corner) and press Scan QR-code or Send to DALONGPAY user.
  • If you want to do external transfer: Press Send money button on the main window (in the left bottom corner) and press External Transfer. Enter address or scan QR-code and add amount to send.

Q: Is DALONGPAY secure?

A: Yes. We take all possible measures to keep your funds safe and secure.

  • Safeguards: We use reasonable physical, electronic and procedural safeguards to protect the personal information that we obtain you from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
  • Encrypted connection over SSL: We use HTTPS with TLS (Transport Layer Security), which encrypts all transmitted data.
  • Special PIN code and transaction code: When you login to our app you need to Enter 5-symbol PIN, which confirms your identify. To send funds to another user or withdraw it you need to enter special 4-symbol transaction code.
  • Email notifications: You will receive email message after each operation in our system.

*Please note that we are not responsible for the security of any data you are transmitting over the Internet, or any data you are storing, posting, or providing directly to a third party's website, which is governed by that party's policies.

** Please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Q: What if I sent funds to the wrong address?

A: All transactions in the cryptocurrency are irreversible, you need to be careful when sending funds.

DALONGPAY usually does not allow erroneous transfers to non-existent addresses. But if the transfer has already been sent, it can’t be returned or recalled.

Q: Are there any fees on exchange operations?

A: No. You will receive exactly the amount that is shown on the screen of the exchange transaction preview.

Q:How quickly exchange operations are performed?

A: All exchange operations are performed instantly.

Q:Where do I find actual exchange rates?

A: In your application in "More operations" - "Exchange" section select the currency you want to sell and the currency you want to buy. The exchange rate will appear at the bottom.

Q: I found a bug, what should I do?

A:  If you believe you've found a bug, click "Support request" on our website, or directly from you application in your “Profile” – “Client support” section, send a message to our support team. Please explain what happened as detailed as possible. The more specific you are in identifying the steps that lead up to the problem, the faster we can fix your issue!