A: Please follow the below steps to sign up
A: At this moment we support: Bitcoin (BTC), Litecoin (LTC), Dash (DASH), Zcash (ZEC) and Ethereum (ETH).
A: If you want to purchase, exchange, transfer or receive cryptocurrency with KYC1 operational limits, you do not need to prove your identity.
A: Yes, you can have as many accounts as you want*.
*Every account needs individual email.
A: All DALONGPAY accounts are 100% free for customers!
A: YYour cryptocurrency balance remains the same, but exchange rates of cryptocurrency to EUR changes every second, this is why your total balance changes.
A: In order to reset your password, press “Forgot password?” link in the app. New temporary password will be sent to you email. Follow “Activate your new password” link in the email. It will activate your password.
When your new password is activated, you can log in to your profile. We suggest you to change your temporary password immediately in your account settings.
A: There’s nothing you need to do. All supported currencies are added to your account automatically after the registration.
A: By default you have one address per cryptocurrency.
A: At this moment you can see total account balance only in EUR.
A: No, there is no incoming transaction minimum.
A: Money sent from outside services is validated immediately and the funds will be available once the transactions are verified by the cryptocurrency networks. This is usually happens in 10-30 minutes, but on rare occasions can take up to a few hours to complete. During this period the amount sent to your account will be marked as “unconfirmed”.
You can check incoming transactions by visiting an appropriate block explorer and then searching for your address, where you expect your coins to arrive:
A: In DALONGPAY app on the main window press Receive money button (in the right bottom corner). There you can see one of your cryptocurrency addresses; and by scrolling to the right (left) you can observe all other addresses.
A: It doesn't require action on the recipient’s part. Anyone who has your QR-code or address can send you money.
A: That means that your money is waiting for the required confirmation by cryptocurrency networks.
A: No. All deposits and incoming transactions are processed free of charge. For more detailed information about Fees and Limits, please visit our Fees & Limits
A: Yes, there is 0.001 fee of any currency for the external transfer. For more detailed information about Fees and Limits, please visit our Fees & Limits
A: You can do an internal transfer to another DALONGPAY user or an external one (transfer to another system):
A: Yes. We take all possible measures to keep your funds safe and secure.
*Please note that we are not responsible for the security of any data you are transmitting over the Internet, or any data you are storing, posting, or providing directly to a third party's website, which is governed by that party's policies.
** Please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
A: All transactions in the cryptocurrency are irreversible, you need to be careful when sending funds.
DALONGPAY usually does not allow erroneous transfers to non-existent addresses. But if the transfer has already been sent, it can’t be returned or recalled.
A: No. You will receive exactly the amount that is shown on the screen of the exchange transaction preview.
A: All exchange operations are performed instantly.
A: In your application in "More operations" - "Exchange" section select the currency you want to sell and the currency you want to buy. The exchange rate will appear at the bottom.
A: If you believe you've found a bug, click "Support request" on our website, or directly from you application in your “Profile” – “Client support” section, send a message to our support team. Please explain what happened as detailed as possible. The more specific you are in identifying the steps that lead up to the problem, the faster we can fix your issue!